Q. What happens after I order a coaching package?

A. After you complete your order and payment, a download will start. This includes a small PDF with a short explanation of the coaching program, next steps and a link to your coach’s calendar to start planning your session(s).

We will also personally contact you within 24 hours to answer any questions and help you schedule your very first Skype or phone call.

You will also get access to our member area, where you’ll find a member F.A.Q., marketing / social media guides and access to our exclusive resources vault.


Q. Is my payment secure? 

A. All payments are safely handled through PayPal. You will be redirected to a secure webpage over at paypal.com to complete your purchase. We do not see or store any sensitive information, this is all handled by the largest and safest online payment provider; PayPal.

You can pay with your existing PayPal account or with credit card (with or without creating a new PayPal account). You can find these options when you check out.


Q. I need a custom built website, can you help?

A. We’d love to take a look at your website idea and see if we can help. Please contact us through this pageand tell us about your project.


Q. I want to buy a ready-made website, can you help me?

A. We no longer sell ready-made websites on 21Brands. If you’re interested in buying one, just email us and we’ll see what we can do.


Q. How does support work?

A. When you work with us, we provide lifetime support. We love helping clients and regularly offer support on anything from tech issues to questions like “how do I set up my Facebook ads?”.

Support is done over email. This means that whenever you have more questions that weren’t covered in a Skype session you can always email us. We still regularly answer questions from clients who bought from us 2 years ago!


Q. What is e-commerce coaching?

A. E-commerce coaching is one-on-one Skype coaching that helps you as a starting ecommerce entrepreneur. Many starting entrepreneurs struggle to digest the large amounts of information they find online and simply don’t know where to start.

Ecommerce Skype coaching helps you find the right direction and get things done. We will set goals for you and decide what it is you’re trying to accomplish. Then you will be held accountable for your efforts and results.

Coaching is done weekly, every two weeks or different depending on your wishes.